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Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization. This means that service desk engineers will need to be well-versed in a variety of technologies, including hardware, software, and networking. They will also need to be able to troubleshoot complex problems and provide customer support. Service desk engineers work in a variety of environments, including office settings, computer labs, and help desks.
- The service desk staff typically handles the technical issues that are reported by the employees of a company.
- Under general direction, the Service Desk Administrator will provide first-level desktop, software …
- This includes utilizing tools such as N-Able, Nerdio, and Cisco Meraki Dashboard.
- They will also need to be able to troubleshoot complex problems and provide customer support.
- They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies.
- Ensuring that various types of information are communicated to users through the appropriate channel.
Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions. These employees provide phones, laptops, and computer support for an entire organization. The service desk staff typically handles the technical issues that are reported by the employees of a company. A service desk engineer typically works multiple shifts during a month.
Enhance Your Technical & Customer Service Skills with a Diverse Client Base
The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. Provide tier 2 to 3 company and end-user support remotely as it pertains to the core MIT networking technologies. The IT Service Desk Engineer provides IT support services to end-users at all KONGSBERG locations. The role includes supporting end-users onsite, via phone and remotely. The IT Engineer will be reporting under the Regional Service Center – Asia (RSC-A) located in Singapore.
Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. Exponential growth opportunity through continuous learning, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
Technical Support consultant
The role of a help desk engineer is one that requires constant attention to detail. They are responsible for handling customer inquiries and complaints, as well as providing technical support for the company’s products or services. Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise. Computer programs rely on passwords and tight security controls to protect the information stored in the system.
- Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise.
- The U.S. Bureau of Labor and Statistics correlates these salaries, indicating a mean annual wage of $55,050.
- Receives and handles requests for service, following agreed procedures.
- We do not discriminate based on color, race, religion, sexual orientation, gender , age, mental or physical abilities, or other characteristics.
A technician must have strong communication skills and the ability to solve technical issues. He typically has a degree in computer engineering and understands how to resolve different types of technical problems. As customers become more demanding, businesses are beginning to focus on providing a better customer experience. This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently. They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems.
Company Description
At least 3 year of working experience in the related field is required for this position. As long as customer service has existed there has been the customer who cannot be pleased. Follows a set of standards for documentation of customer network status and activities. Hybrid working environment , flexible working options with an amazing office and we will help support your home working set up.
Another way to advance your career is to specialize in a particular area of service desk engineering. This could involve becoming an expert in a particular type of software or hardware, or in a specific area of customer service. As a specialist, you will be in high demand and can command a higher salary.